NIGO research for small RIAs
Why does account paperwork come back not in good order?
ScootThru is an independent, Illinois-based project focused on new-account paperwork at small registered investment advisers: how often packets come back “not in good order,” what causes it, and whether a completeness check before submission would help. ScootThru is in research mode and isn’t selling anything.
Share your firm’s experienceWhy NIGO is worth studying
A packet that comes back not in good order doesn’t just cost a resubmission. It can mean staff time spent tracking down what was missing, a delay before the account is opened or funded, and an awkward call to the client.
Staff time
Rework lands on the same small team that serves clients.
Delays
A round trip can push back when the account is opened and funded.
Client experience
Asking a client to sign again is a poor first impression.
Help with the research
If you work at a small RIA, a reply with rough answers to three questions helps. Ballpark is perfect.
- About how many new-account packets come back NIGO in a typical month?
- What’s the most common reason?
- Roughly how many staff hours a month go to fixing them?
Please don’t include any client names, account numbers or other client details. Firm-level estimates only. If a reply includes client information, it will be deleted and we’ll let you know. Answers are kept confidential, never attributed to your firm, and shared only in anonymized, aggregated form. Everyone who replies can get a copy of the summary.
If you’re an individual investor with a question about your own account, please contact your adviser or custodian. ScootThru can’t help with individual accounts.
What ScootThru is not
- Not a registered investment adviser or broker-dealer
- Does not provide investment advice
- Does not ask for or collect client information
- Not affiliated with or endorsed by any custodian or financial firm